I purchased a vehicle from Rainbow Ford in Niagara Falls NY in November of 99.
It was by far the worst buying experience I have ever had. The salesman as well as the general manager lay me to. I was given the worst possible customer service by the head of finance, as well as being insulted by her. I called the local dealer rep, who likened my purchase of a Ford vehicle to purchasing a Sony TV from Kmart.
I am still trying to get a meeting between myself the general manager and a rep from Ford to resolve the situation. I recently received a letter indicating my salesman no longer works for the dealership.
As I stated previously, I would like a meeting between the general manger and a rep form Ford, to go over the poor way my deal was handled, the way I was lied to by my salesman and the general manager. I would like to be given the deal the salesman promised me and pay the price I was quoted. I am also awaiting the balance of a refund for a cancelled warranty; I paid $199, but was only refunded $140. It said I had to do so within 30 days for a full refund. I did so, but the finance manager failed to cancel it at the time I asked, but did so over a month later.
I called the Ford customer service line but received little help from them. I will be happy to outline the incident in detail if you like.

I purchased a vehicle from Rainbow Ford in Niagara Falls NY in November of 99.
It was by far the worst buying experience I have ever had.
I will start from the beginning. I knew I would have difficulty getting financing, I made the salesman aware of this, we looked at my credit report, and was advised what I needed to do to get a loan. I came back 2 weeks later having taken care of what needed to be done.
At this point the dealer sought financing for me. I received a call from them saying they had found financing for me.
I met with Lindsey from finance and went over the terms. I took a car for a test ride but was not happy with it. I told the salesman and while I waited in Lindsey's office, he went to find another car I would like. He came back and said he had another car (also and Escort) but with many other features. I agreed to the deal. Since we already had the loan worked out for the previous car, I knew what my payment would be. We shook on the deal and I made plans to return the following day to sign the paperwork
I returned the following day with my girlfriend at the appointed time. My car was not ready for over an hour after I was told it would be.
I waited in the salesman's (Ernie Fadel) office. He gave me the paperwork to sign. I thought it odd that when he presented me the paper work, it was folded in such a way that the top was not visible, only the place for me to sign. I asked him and he assured me that it was exactly what we agreed to the day before, I foolishly believed him.
I drove away in my car and was happy with it.
I got a call from the bank 2 weeks later to confirm the loan and my payment; the payment they quoted me was $50 higher than what I had agreed to. After talking to the bank, I went to Rainbow Ford to see what happened. I spoke with my salesman who claimed he knew nothing about what happened with financing.
I spoke with the finance manager, she said that I signed it and I was stuck, she then told me that I was lucky to have gotten financing at all, that I never paid anyone back, and eluded to me being some kind of a deadbeat. I left her office to go speak to Dino Gambino, the general manager. He assured me that we would work it out and that he would not hold me to the deal if I was not happy, or felt I was not properly informed.
I made an appointment to see Dino, Ernie and the Finance manager. My girlfriend and I arrived at the appointed time to be told that Dino had left and was not going to be coming to the meeting and the finance manager was not there either. The girl from finance suggested we go get some lunch and maybe Dino would be back by then.
When we returned, Lindsey was with a customer and we spoke to our salesman, who avoided us.
There was another salesman (I can not remember his name, but he was very helpful and professional) sitting there and he asked what the problem was. We explained our situation, and he gave a possible solution.
We left with the understanding the dealership would contact us to make another appointment.
Christmas came and went and no word from the dealership. My girlfriend called them for me and was told that they felt the situation was resolved, as the salesman had explained what might have been wrong. She said it was not the case and I was still quite dissatisfied.
Dino called back and was yelling and quite rude and unprofessional to her on the phone. I then spoke to him and was again very rude unprofessional and insulting to me, saying that I was lucky to have been financed at all. He also denied that he had ever said he would not hold me to the deal if I was not happy.
I then called the Ford Customer Service line. I was told I needed to contact the local dealer rep. I played phone tag with him for a few weeks. When I spoke with him, he told me there was nothing Ford was willing to do about the situation and likened my situation to buying a TV from Kmart, that Ford could not control the conduct of their dealerships.
I then called the Ford Customer Service number and was told I need to write to you about the problem.
I am seeking to have my financing reworked, so that my payment is what I was promised. I would also like the balance of my refund for a cancelled warranty.
I would like a meeting between myself, Dino Gambino, John Gambino (As far as I know he is the owner of the dealer ship) and a Ford rep to resolve the issue.
I have purchased 4 Ford vehicles previous to this one, and this will likely be the last one I buy, if this situation is not made right.