Dear Mr. Emanuelli,

Thank you for your message of 07/19/00 regarding your 1999 Ford Escort.
We appreciate the time you have taken to write us concerning your
purchasing experience at Rainbow Ford.

Ford, Lincoln, and Mercury dealerships are independently owned and
operated. Due to Federal Franchise Legislation, Ford is unable to
intervene in sales issues.

Excellent dealer service helps us maintain our customers' good will.
When that service affects you, we need to know. Customers such as you
give us information that helps keep dealer services at the highest
possible level.

Our regional personnel work directly with the Sales and Service
activities of Ford, Lincoln-Mercury dealers, and the information you
provided has been forwarded to the appropriate Regional Office for their
record. If you have not already done so, we would also recommend you
provide feedback to the Management Team at the dealership, as we believe
they would also appreciate knowing the details of your dissatisfaction.

We apologize for any frustration you may have experienced as a result of
this situation.

At Ford Motor Company, we consider the satisfaction of our customers as
one of our most important objectives. If you have any other inquiries
or concerns, please feel free to contact us and we will be happy to
address them.

Thank you for contacting Ford Motor Company.

Sincerely,
Patrick
Ford Motor Company
Customer Relationship Center (jem)

Dear Mr. Emanuelli,

Thank you for your message of 07/20/00 regarding your 1999 Ford Escort.
We appreciate the time you have taken to write us concerning your
purchasing experience at Rainbow Ford.

We thank you for taking the time to let us know about your frustration
with the situation surrounding your vehicle purchase. We pride
ourselves on becoming the world's leading consumer company for
automotive products and services, and the satisfaction of our customers
is one of our highest priorities.

We appreciate your concerns and have documented them for future
reference. We hope that you will remain a part of the Ford family. It
is disheartening to hear that the treatment that you received has
changed your view of the Ford Motor Company.

Mr. Emanuelli, we value you as a customer, and should you have any other
questions or concerns, please feel free to contact us again as we would
be happy to assist you.

If you have any other inquiries or concerns, please feel free to contact
us and we will be happy to address them.

Thank you for contacting Ford Motor Company.

Sincerely,
Patrick
Ford Motor Company
Customer Relationship Center(jvc)